How Woodruff Sawyer uses AI and data in insurance brokerage

Woodruff Sawyer is one of the largest independent insurance brokerages in the world. Matt Kulangara is partner, CIO and CISO at the company, where he has worked for five years, building Enterprise IT. 

Over the past 25 years, Kulangara has taken on every role in tech, from network engineering to application development and project management, all the way to Vice President of Global IT. This was followed by ACE Insurance, one of the largest carriers in the world.

Woodruff Sawyer is using a range of technologies to improve the customer experience, such as allowing connectivity between the client and its risk management professionals. 

“With that idea, that it is truly about improving customer service, it is not about reducing our expenses,” Kulangara continues. “For us, really, we had the view from the beginning that Connect has to double down on our brand, not diminish from it.” Here, he tells us more about the opportunities of Connect at Woodruff Sawyer and using AI and data in insurance brokerage.

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